The Personal Shopper
In Action
The Personal Shopper
In Action
See how it runs on real stores — from hesitation to order.
See how it runs on real stores —
from hesitation to order.
Select One
Abandoned Orders
Abandoned Orders
Goal: Check in &
recover the order
The shopper left a candle in their cart.
Follows up, recovers the original order and then upsells another product.
Goal: Check in & recover the order
The shopper left a candle in their cart. Follows ups, recovers the original order and then upsells another product.
Subs to Customers
Subs to Customers
Goal: Welcome &
guide to first order
The shopper is welcomed, offered an exclusive discount and then presented a popular item.
Then guided toward a product they really want so they can order.
Goal: Welcome & guide to first order
The shopper is welcomed, offered an exclusive discount and then presented a popular item.
Then guided toward a product they really want so they can order.
Reorders / UpSells
Reorders / UpSells
Goal: Check in on last order & guide to next order
The shopper is asked about their satisfaction with last order and then offered a reorder. They accept and then are offered another bundle product.
Goal: Check in on last order & guide to next order
The shopper is asked about their satisfaction with last order and then offered a reorder.
They accept and then are offered another bundle product.
More Details
More Details
Abandonded Carts: Post 48 Hours
Most brands handle abandoned carts well — the reminders go out, the timing’s smart, and the copy converts.
But after 48 hours, performance drops — not because people stop caring, but because they have questions no flow can answer.
Maybe it’s sizing, shipping, or just hesitation that needs a quick back-and-forth.
The Personal Shopper steps in there — continuing the conversation where automation ends, and turning that hesitation into an order.
Subs to Customers (2 Versions)
New Subscribers — Turning Interest Into Orders
Most welcome flows do their job — people sign up, browse, maybe even click once or twice.
But if that first order doesn’t happen quickly, attention fades fast.
The Personal Shopper starts a real conversation — welcoming them in a way that feels personal, then guiding them toward the product that fits best. It gets the order in sooner, naturally.
Longtime Subscribers — Turning Engagement Into Action
Some subscribers stay on your list for months — they open, click, and engage, but never buy.
It’s not a lack of interest — most just have questions or small hesitations that generic flows can’t answer.
The Personal Shopper reaches out like a real person — checks what they’re looking for, clears up doubts, and guides them toward something that fits.
UpSell & Cross Sell: No Upgrade Sale
Most brands already follow up after the first sale — reminders, thank-yous, and suggested products.
But some customers hesitate to reorder, while others might be ready for something new — they just don’t say it.
The Personal Shopper checks in like a real person — asks how things went, listens for what’s next, and guides them to reorder or try a complementary product. That small, human exchange opens the door to the next order — and the one after that.
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